Enterprise & solution architecture
Trusted "as built" reference for any architecture practice.
state3 Enterprise / ITSM
IT Service Management.
A service desk tells you a server is down. It rarely tells you which business services sit on that server, who owns them, what else shares the same infrastructure, or whether a risk is already open against it. state3 holds those connections, so an operational event can be read in terms of the organisation around it rather than the asset alone.
Where you already run a service desk, state3 supplies that context alongside it. Where you don't, state3 handles the requests as well — so an organisation without a formal ITSM tool can work this way without buying one first. The same connections read from the operational end are set out in organisational context for IT operations.
What ITSM does
What an outage actually means.
Manage One model across environments
The state3 ingestion engine pulls in on-prem, cloud and hybrid sources alike.
- Applications and infrastructure held in one model, on-prem, cloud and hybrid alike
- Assign technology, process and business ownership
- Technology lifecycle management
- Catalogues for applications, infrastructure, integrations, people and more
- Request handling, for organisations without a separate service desk
Visualise See how it actually fits together
Interactive maps that show the connections you can't see in spreadsheets.
- Technology Map — integration and dependency mapping showing how applications connect
- Infrastructure Map — relationships between servers and supporting infra
- Application-to-Capability map — find gaps, redundancies and consolidation candidates
Model Diagrams and "what if" scenarios
Move beyond static documentation into models you can actually query.
- Build current-state models for technology and business
- Develop "what if" scenarios before committing to changes
- Define and compare future-state architectures
Use state3 Enterprise ITSM for…
Service catalogue management
Single catalogue across infrastructure, applications and integrations.
Operational reporting
Reports that reflect today's state, not last quarter's snapshot.
Service requests
Raise and track requests in state3 where there is no separate service desk to route them to.
Explore other capabilities
One graph. Many lenses.
IT Financial Management
What a system costs, and which renewals land next quarter.
IT financial managementApplication Portfolio Management
What an application costs, who owns it, and what depends on it.
application portfolio managementChange Process Management
What a change touches, before you approve it.
change impact assessmentRisk Management
Risk attached to the thing at risk, with owner and treatment.
technology risk managementIT Operations
The same model read from the other end: what an alert actually affects.
organisational context for IT operationsCIOs and IT leadership
The standing questions, answerable without commissioning a report.
technology intelligence for CIOs