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IT Service Management (ITSM)

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STATE3 Enterprise (S3E) simplifies and enhances IT Service Management (ITSM) by providing a complete view of IT services, infrastructure, and dependencies.

 

By aligning IT services with business needs, S3E helps organisations optimise service delivery, reduce downtime, and improve operational efficiency—all while ensuring cost-effective and reliable IT support. 

Management

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  • Use the STATE3 Ingestions Engine to create a ‘Single-Source of Truth’ for on-prem, Cloud and Hybrid applications and infrastructure.  

  • Assign technology, process and business ownership. 

  • Technology Lifecycle Management   

  • Catalogue Management of Applications, Infrastructure, Integration, People and much more. 

Visualisations

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  • Technology Map - Provides Integration & Dependency Mapping showing how applications connect. 

  • Infrastructure Map – shows the relationships between servers. 

  • Maps Applications to Business Capabilities identifying gaps, redundancies and areas for consolidation. 

Diagrams & Models

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  • Create Technology and Business Current State Models 

  • Develop ‘What If’ Scenarios 

  • Create ‘Future States’ 

Use STATE3 Enterprise ITSM for...

  • Supports Enterprise and Solution Architecture for ‘As Built’ 

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